Returns & Warranty
Returns, Exchanges & Warranty
Our Promise to You
Every piece of Gold Glamours jewelry is inspected before it leaves our hands. If something isn't right when it arrives with you, we'll make it right — no hassle, no runaround.
---
Returns
We accept returns within 14 days but of delivery for any item that is:
- Unworn and in original condition
- In its original packaging with all included documentation
- Not a custom or personalized order
To start a return, email sales@goldglamours.com by with your order number and the reason for your return. Our team will respond within 24 hours with a prepaid return label and next steps.
Once we receive and inspect the item, your refund will be processed to your original payment method within 3–5 business days.
Note:Items showing signs of wear, damage caused after delivery, or missing original packaging may not qualify for a full refund.
Restocking Fee
For all items that are returned there will be a 15% restocking fee that will be deducted at the time of refunding a return.
---
Exchanges
Want a different size, carat weight, or metal tone? We've got you. Exchanges are accepted within 14 days of delivery on unworn items in original condition.
Contact us at sales@goldglamours.com with your order number and what you'd like to exchange for. If the replacement item is a different price, we'll either charge or refund the difference accordingly.
---
Final Sale Items
Items marked Final Sale at the time of purchase are not eligible for return or exchange. All sale pricing will be clearly noted on the product page before checkout.
---
Warranty
Every Gold Glamours piece comes with a 1-Year Limited Warranty from the date of purchase. This covers:
✓ Manufacturing defects in the metalwork or setting
✓ Stone loosening under normal wear conditions
✓ Clasp or closure malfunctions due to manufacturing defect
**Not covered under warranty:**
✗ Damage from misuse, accidents, or improper care
✗ Normal wear and tear (minor surface scratches, natural patina)
✗ Loss of stones due to impact or improper storage
✗ Damage from exposure to chemicals, perfumes, or chlorine
To make a warranty claim, email sales@goldglamours.com with your order number and photos of the issue. We'll assess the claim and respond within 2 business days.
---
Jewelry Care Tips
To keep your Gold Glamours piece looking its best:
- Remove jewelry before swimming, showering, or exercising
- Store pieces separately in a soft pouch or jewelry box to prevent scratching
- Avoid contact with perfume, lotion, and household chemicals
- Clean gently with a soft, dry cloth
---
Questions?
Email us at sales@goldglamours.com — we respond within 24 hours, Monday through Friday.