Contact Us
Contact Us
Questions about an order, a piece, or sizing? Email us at
We respond within 24 hours, Monday through Friday. Messages sent on weekends or holidays are answered the next business day.
What to Include
To help us get you an answer faster, include:
- Your order number (if you have one)
- The name of the piece you're asking about
- Photos, if you're reaching out about damage or a warranty claim
Common Reasons to Reach Out
- Order status or tracking: Include your order number and the email you used at checkout.
- Returns and exchanges: Email within 14 days of delivery. See our Returns & Warranty page for details.
- Warranty claims: Send your order number and clear photos of the issue.
- Sizing and product questions: Tell us which piece you're considering and we'll help you choose.
- Order changes or cancellations: Email within 24 hours of placing your order, before it goes into production.
Quick Answers
Many questions are already answered on our FAQ page, including shipping times, lab-grown diamonds, and jewelry care.
Gold Glamours, Miami, FL